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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Roxanne ruiz

December 1, 2023

5  out of  5 rating by Roxanne ruiz
"This place is amazing. Stephany took great care of me with my life insurance & car insurance! Will definitely be back!"
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Pauline Blake

November 20, 2023

5  out of  5 rating by Pauline Blake
"Recently, I was randomly stopped by an officer who explained that as he drove behind my vehicle, he ran my license plate and saw I had a seize vehicle request. As I sat listening and bewildered, I provided my license, registration and insurance. He then suggested I called my insurance company State Farm, Patrick Gray's office. They also pulled up the same State request to seize my vehicle. Patrick Gray and his staff quickly figured out how this happened from a previous situation that occurred while with a different State Farm office. The error was left uncorrected. Patrick Gray's office quickly went to work, contacting the State to get the information corrected and updated, while Patrick himself explained the situation to the officer in detail. My license was eventually returned and the ticket revoked. This was an example of a bad day turned into a good day because someone knew what to do. I would not know where to begin had I been left to handle this alone. Patrick Gray and his team knew exactly what to do instantly. They jumped into action and helped me get safely off the side of a busy road and on my way. I was in good hands with a knowledgeable team who helped save me from what could have been a costly and unpleasant experience with the law. Great work Patrick Gray and his State Farm team. I can't thank you enough."
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Anand Sunder

November 15, 2023

5  out of  5 rating by Anand Sunder
"Stephany helped me with my car insurance with Statefarm and the process was seamless. Not only did she help me with saving $$ but also ensured I had the right coverage needed for me and my family."
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Victor A Castellon

November 13, 2023

5  out of  5 rating by Victor A Castellon
"Thank you Hannah Flynn for always helping me, always kind and friendly.."
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steve cohen

November 13, 2023

5  out of  5 rating by steve cohen
"I had an opportunity to deal with Ms. Hannah Flynn with State Farm Insurance agency in Ocooee, FL. Ms. Flynn was able to assist me with our policies. Her knowledge was extremely helpful in guiding me to maximize our Insurance. Thank you, Ms. FLYNN."
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Olesya Montes Reyes

November 12, 2023

5  out of  5 rating by Olesya Montes Reyes
"Excellent service and professionalism. Stephany, Hanna, Marcus and Alejandra are really caring agents ready to provide with the best customer experience in the industry. Truly refreshing to have this team ready to take care of our insurance needs."
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Rob Parrott

November 10, 2023

5  out of  5 rating by Rob Parrott
"Shortly after my November 2005 purchase and move-in to a new home, I transitioned my 40+ year State Farm® Insurance dealings to Patrick Gray's office in Ocoee, FL. Now, 18 years later, they are still the servicer of my life & auto policies — even after my relocating residence 115 miles away from Ocoee in December 2012. My initial dealings were with Patrick himself and have continued over the years, though my primary interaction the past 15 years has been with Office Manager Stephany Arreola. Her prompt attention & stellar service have been exceptional in every way; I feel I've enjoyed above and beyond A+ customer service. I can confidently recommend anyone to seek Stephany's service and trust feeling secure in her very capable hands. Thank you, Stephany, for all you continue to do."
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Debbie Mroczko

November 4, 2023

5  out of  5 rating by Debbie Mroczko
"Chelsea Criddle was incredibly helpful when signing me up for my new home insurance! She is very friendly, responds quickly to emails and was just a pleasure to work with!! 🙂"
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October 28, 2023

1  out of  5 rating by HamOnRye
"Worst decision you can make is choosing this agency. You absolutely cannot trust this agency. I'm miserable right now because of patrick gray. In the last 8 months my price went from paying $143 a month for car insurance and rental insurance and then one month jumped to $178 a month. THEN I WOKE UP THIS MORNING AND WAS CHARGED $227. I WAS NOT MADE AWARE OF ANY PRICE INCREASES ON ANY EMAILS. IM A POOR GUY WORKING 2 JOBS WITH A 2014 POS WITH 155,000 MILES ON IT. I'm beyond furious on how they suck you in and spit you out. and they don't help you they just give you the run around... in the process of finding another company to do business with since patrick gray can't do anything for me."
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Margarita Rosas

October 23, 2023

5  out of  5 rating by Margarita Rosas
"Patrick Gray - State Farm Insurance, Ocoee, FL. I am delighted to write this reference on behalf of your office, which has proven to be a shining example of professionalism and efficiency in the field of insurance. Throughout my 10 years or more as a customer, I have received exceptional service that deserves praise. The attention I have received from your team has been unmatched. Specially from the agents Stephany and Alejandra. They have consistently demonstrated a high level of knowledge and expertise in all aspects of insurance. Whenever I've had questions or needed assistance, they have responded promptly, clearly, and efficiently. I have no hesitation in recommending your services to anyone. I sincerely appreciate everything you have done for us and look forward to continuing as satisfied clients in the future. Sincerely, Margarita and Sergio Rosas"
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Sean Keohane

October 19, 2023

5  out of  5 rating by Sean Keohane
"Fast and as always extremely helpful service from Hannah at Patrick Gray’s State Farm Insurance for our new car. Always a huge help!"
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Logan Beardslee

October 18, 2023

5  out of  5 rating by Logan Beardslee
"Switched to State Farm a couple months ago and have nothing but good things to say… Patrick and his team are always there to help. Just had Stephanie help me out she made the experience great with fast service!"
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Omar Fabian

September 22, 2023

5  out of  5 rating by Omar Fabian
"Thanks to Stephany, my recent experience at Patrick Gray State Farm Insurance was exceptional. Shopping for insurance has never been pleasant for me, but Stephany changed that completely. Her knowledge, courtesy, efficiency, and, most importantly, honesty, made the process a breeze. I initially came in for one insurance policy but ended up securing multiple, including life, car, and home insurance. Stephany patiently explained each policy, ensuring I fully understood their coverage and benefits. I can confidently say that for any future insurance needs or inquiries, Patrick Gray State Farm Insurance and Stephany will be my first and only choice. Thank you, Stephany, for making insurance shopping enjoyable."
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Andrea Williams

September 14, 2023

5  out of  5 rating by Andrea Williams
"Jonathan was extremely helpful when my homeowners insurance premium went through the roof. He provided me with helpful information including setting me up with an appointment for a wind mitigation which helped to save more money. His prompt and courteous follow up was greatly appreciated!!"
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Luis Veguilla

September 7, 2023

5  out of  5 rating by Luis Veguilla
"Chelsea did wonderful and resolved the problem with the house....once again thank you !!!"
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Brett Farley

September 7, 2023

5  out of  5 rating by Brett Farley
"I have been using Patrick Gray State Farm since 2010 and have only ever increased the business I do with them. They have always been wonderful and take care of all my needs. My most recent call with Hannah not only answered my current question, but answered questions I did not know I needed to ask. Good group of people who always go above and beyond."
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Eri R

August 30, 2023

5  out of  5 rating by Eri R
"Marcus did great job in helping us get the best auto and home insurance rate. He is always helpful, efficient and accurate.I look forward to working with Marcus in the future! Thank you so much Marcus...."
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Peter Petridis

August 28, 2023

5  out of  5 rating by Peter Petridis
"Hannah Flynn was very helpful and responsive today. Sent me the information I needed and resolved the changes I requested to my policy."
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August 26, 2023

5  out of  5 rating by JOHNNY ESCANDO
"Thanks again for helping me Chelsea Criiddle a great costumer service 👍 👏"
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M Santizo

August 23, 2023

5  out of  5 rating by M Santizo
"Called to add a vehicle to my already existing everything went smoothly, Alex was informative and patient"
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Mark Halter

August 23, 2023

5  out of  5 rating by Mark Halter
"Hannah Flynn at Patrick Gray’s office provided me with fast, easy, and direct service to add me to a policy. Her efficiency made it possible for me to get a new temp auto insurance card and binder fast and not hold up the purchase of a vehicle. The service was straightforward and completed in less than 10 minutes."
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Rajesh Kaneria

August 18, 2023

5  out of  5 rating by Rajesh Kaneria
"Excellent customer service alway provided by Hannah at Patrick Gray, State Farm insurance agency at Ocoee, very customer oriented, resolve any concerns that customers has on timely manner , excellent follow up, great subject matter knowledge, I would definitely recommend for any of our insurance need."
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Kevin McDonald

August 18, 2023

5  out of  5 rating by Kevin McDonald
"It was a pleasure working with Marcus Jefferson @ State Farm. He made the process of converting my home and auto insurance very easy. A very professional and pleasant person. Keep up the great work! Much appreciated!"
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Keith Packey

August 17, 2023

5  out of  5 rating by Keith Packey
"I needed home and auto insurance and Hannah came thru for me. I cannot recommend Hannah enough. Thank you greatly!!!!"
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Nicole Chater

August 16, 2023

5  out of  5 rating by Nicole Chater
"I’ve been with Patrick Gray’s office with my auto insurance for 2 years. I switched from gecio after my rates went up very high (with no claims / accidents or tickets). I’ve had lower rates and wonderful customer service with Chelsea Criddle. I’m a happy customer & recommend them."