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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Wen-D L

April 3, 2024

5  out of  5 rating by Wen-D L
"Chelsea was very responsive and friendly"
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Brysen Thorpe

March 26, 2024

5  out of  5 rating by Brysen Thorpe
"Stephany is always so helpful and detail oriented."
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Arold Joasil

March 21, 2024

5  out of  5 rating by Arold Joasil
"Chelsea is great! I appreciate her professionalism and focus on customer satisfaction."
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Chris W Bonner Jr

February 20, 2024

5  out of  5 rating by Chris W Bonner Jr
"This team is very kind, friendly, courteous and knowledgeable on the subject matter. I have several financial instruments with them and I have been a member for well over a decade now. They have always been pleasant and I would recommend people from all demographics to seek them out."
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Mattie Aikens

February 19, 2024

5  out of  5 rating by Mattie Aikens
"The positive experience working with Marcus Jefferson as a first-time homebuyer. It's great that he made me feel comfortable and took the time to help me with my policy. If you ever need to do business with him again, you would be happy to, and you plan to recommend him to your family and friends. It's wonderful to have someone like Marcus who you trust and enjoy working with. It's wonderful that I had a positive experience working with Marcus Jefferson and that he made it easy for you to understand my policy. Thanking him and expressing your appreciation is important, and sharing my positive experience with your family and friends is a great way to help others who may need similar assistance. Marcus provided me with exceptional service, and it's always great to acknowledge and recognize that. Marcus Jefferson, keep God first; he will move you to bigger mountains."
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Helene Dannenberg

February 15, 2024

5  out of  5 rating by Helene Dannenberg
"Hannah Flynn made the “chore’ of updating our insurance when we purchased a new vehicle fast and painless! Hannah was very professional and at the same time, very personable and easy going. That made my day! Patrick Gray’s entire staff has been great in our dealings. Thank you, and keep up the great work."
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Bridget Suarez

January 29, 2024

5  out of  5 rating by Bridget Suarez
"Wonderful agency to work with. Hannah is incredibly helpful and efficient in helping answer questions and make any necessary changes requested. We appreciate all you do."
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Tanya Torres

January 15, 2024

5  out of  5 rating by Tanya Torres
"Hannah and the other ladies are absolutely amazing, helpful, friendly and are quick! When i was adding a vehicle to my car she noticed additional coverage that i had requested that i didn't need and saved me even morw money.Patrick Gray's rates are competitive and the help you get is incredible. Appreciate the team!!"
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Robyn Sturgeon

January 4, 2024

5  out of  5 rating by Robyn Sturgeon
"Each staff member has been very helpful each time we've called or needed something. Hannah Flynn has been very quick to respond and in helping us with documents needed. The website is user-friendly as well."
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Vito Mik

December 22, 2023

5  out of  5 rating by Vito Mik
"Hannah has been so helpful to our insurance situation. Every time I email she responds almost immediately. Thank you so much for all that you do!!!"
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Samantha Rybarczyk

December 19, 2023

5  out of  5 rating by Samantha Rybarczyk
"We absolutely adore Chelsea! Her customer service is always amazing and personable. She is extremely knowledgeable and actually cares for you as a person not just another client!"
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Scott Freiberger

December 13, 2023

5  out of  5 rating by Scott Freiberger
"Hannah and the staff in the office are always very happy to assist with any concerns I may have. Very pleased with the office (the rising prices of insurance-not so much). I have been with Patrick for years and they make it as smooth and simple as insurance can be. Definitely recommend Patrick and his office."
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nax joye

December 7, 2023

5  out of  5 rating by nax joye
"Highly recommend. Hannah Flynn has made the whole insurance process so simple from start to finish - extremely responsive and personable team."
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Caity Grace

December 6, 2023

5  out of  5 rating by Caity Grace
"I had such an amazing experience with this office! Everyone I spoke with was very informative and helpful. I will be recommending all of my friends to call here for a quote! 😊"
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Roxanne ruiz

December 1, 2023

5  out of  5 rating by Roxanne ruiz
"This place is amazing. Stephany took great care of me with my life insurance & car insurance! Will definitely be back!"
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Pauline Blake

November 20, 2023

5  out of  5 rating by Pauline Blake
"Recently, I was randomly stopped by an officer who explained that as he drove behind my vehicle, he ran my license plate and saw I had a seize vehicle request. As I sat listening and bewildered, I provided my license, registration and insurance. He then suggested I called my insurance company State Farm, Patrick Gray's office. They also pulled up the same State request to seize my vehicle. Patrick Gray and his staff quickly figured out how this happened from a previous situation that occurred while with a different State Farm office. The error was left uncorrected. Patrick Gray's office quickly went to work, contacting the State to get the information corrected and updated, while Patrick himself explained the situation to the officer in detail. My license was eventually returned and the ticket revoked. This was an example of a bad day turned into a good day because someone knew what to do. I would not know where to begin had I been left to handle this alone. Patrick Gray and his team knew exactly what to do instantly. They jumped into action and helped me get safely off the side of a busy road and on my way. I was in good hands with a knowledgeable team who helped save me from what could have been a costly and unpleasant experience with the law. Great work Patrick Gray and his State Farm team. I can't thank you enough."
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Anand Sunder

November 15, 2023

5  out of  5 rating by Anand Sunder
"Stephany helped me with my car insurance with Statefarm and the process was seamless. Not only did she help me with saving $$ but also ensured I had the right coverage needed for me and my family."
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Victor A Castellon

November 13, 2023

5  out of  5 rating by Victor A Castellon
"Thank you Hannah Flynn for always helping me, always kind and friendly.."
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steve cohen

November 13, 2023

5  out of  5 rating by steve cohen
"I had an opportunity to deal with Ms. Hannah Flynn with State Farm Insurance agency in Ocooee, FL. Ms. Flynn was able to assist me with our policies. Her knowledge was extremely helpful in guiding me to maximize our Insurance. Thank you, Ms. FLYNN."
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Olesya Montes Reyes

November 12, 2023

5  out of  5 rating by Olesya Montes Reyes
"Excellent service and professionalism. Stephany, Hanna, Marcus and Alejandra are really caring agents ready to provide with the best customer experience in the industry. Truly refreshing to have this team ready to take care of our insurance needs."
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Rob Parrott

November 10, 2023

5  out of  5 rating by Rob Parrott
"Shortly after my November 2005 purchase and move-in to a new home, I transitioned my 40+ year State Farm® Insurance dealings to Patrick Gray's office in Ocoee, FL. Now, 18 years later, they are still the servicer of my life & auto policies — even after my relocating residence 115 miles away from Ocoee in December 2012. My initial dealings were with Patrick himself and have continued over the years, though my primary interaction the past 15 years has been with Office Manager Stephany Arreola. Her prompt attention & stellar service have been exceptional in every way; I feel I've enjoyed above and beyond A+ customer service. I can confidently recommend anyone to seek Stephany's service and trust feeling secure in her very capable hands. Thank you, Stephany, for all you continue to do."
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Debbie Mroczko

November 4, 2023

5  out of  5 rating by Debbie Mroczko
"Chelsea Criddle was incredibly helpful when signing me up for my new home insurance! She is very friendly, responds quickly to emails and was just a pleasure to work with!! 🙂"
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October 28, 2023

1  out of  5 rating by HamOnRye
"Worst decision you can make is choosing this agency. You absolutely cannot trust this agency. I'm miserable right now because of patrick gray. In the last 8 months my price went from paying $143 a month for car insurance and rental insurance and then one month jumped to $178 a month. THEN I WOKE UP THIS MORNING AND WAS CHARGED $227. I WAS NOT MADE AWARE OF ANY PRICE INCREASES ON ANY EMAILS. IM A POOR GUY WORKING 2 JOBS WITH A 2014 POS WITH 155,000 MILES ON IT. I'm beyond furious on how they suck you in and spit you out. and they don't help you they just give you the run around... in the process of finding another company to do business with since patrick gray can't do anything for me."
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Margarita Rosas

October 23, 2023

5  out of  5 rating by Margarita Rosas
"Patrick Gray - State Farm Insurance, Ocoee, FL. I am delighted to write this reference on behalf of your office, which has proven to be a shining example of professionalism and efficiency in the field of insurance. Throughout my 10 years or more as a customer, I have received exceptional service that deserves praise. The attention I have received from your team has been unmatched. Specially from the agents Stephany and Alejandra. They have consistently demonstrated a high level of knowledge and expertise in all aspects of insurance. Whenever I've had questions or needed assistance, they have responded promptly, clearly, and efficiently. I have no hesitation in recommending your services to anyone. I sincerely appreciate everything you have done for us and look forward to continuing as satisfied clients in the future. Sincerely, Margarita and Sergio Rosas"
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Sean Keohane

October 19, 2023

5  out of  5 rating by Sean Keohane
"Fast and as always extremely helpful service from Hannah at Patrick Gray’s State Farm Insurance for our new car. Always a huge help!"